01
Managed services & vCIO
Retained IT leadership for multi-site organizations: roadmap, budget, vendor strategy, and quarterly business reviews.
Ron RoseBradenton, Florida
I run IT service delivery for organizations that can't afford downtime.
Managed services, 24x7 infrastructure operations, and vCIO leadership — across healthcare, cruise lines, and multi-site business.
I build reliable teams, clear operating systems, and resilient infrastructure. The result is practical IT leadership that improves service without adding noise.
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Experience across
- Princess Cruise Line
- Royal Caribbean
- Norwegian
- Ultimate Software
- Apple
- Broward Regional Health Planning Council
18
years in IT
50+
people led across locations
99.9%
uptime maintained under SLA
35
ships supported, 24x7
What I do
Operational leadership, built to hold.
02
Service delivery operations
Building the escalation paths, SOPs, and knowledge systems that keep resolution times down and stop delivery depending on one person.
03
Cloud & infrastructure
Microsoft 365, Azure and AWS, Intune, Entra ID, Defender, backup, and disaster recovery in regulated environments.
Selected work
Complex environments. Measurable outcomes.
Multi-site healthcare
Standing up managed services for a dental group
- The problem
- A single Microsoft Teams deployment revealed a larger need for consistent IT leadership across six locations.
- What I did
- Grew the work into a retained managed-services agreement covering 87 seats. Built Tier 2/3 escalation paths, knowledge-centered service practices, and documented SOPs.
Outcome
First-contact resolution rose 18%. Mean time to resolution fell 32%.
Maritime operations
Running 24x7 fleet IT across a cruise line
- The problem
- Every ship operated as a remote site with no walk-up desk and no second chance at a maintenance window.
- What I did
- Hired, trained, and managed technical teams exceeding 50 people across multiple locations, standardized shipboard IT operations, and ran a 24x7 service model.
Outcome
Supported 35 ships while maintaining consistent service around the clock.
Regulated healthcare
Building AI infrastructure in a HIPAA environment
- The problem
- An enterprise healthcare organization needed to move AI models into production without compromising governance or uptime.
- What I did
- Led the infrastructure program, introduced MLOps practices, and built AI and data governance frameworks for a regulated environment.
Outcome
Cut model deployment from weeks to days, held 99.9% uptime, and reduced audit findings 30%.
Experience
Eighteen years close to the work.
Princess Cruise Line
IT Fleet Superintendent — led technical teams of 50+ across multiple locations
Earlier career
Rockwell Collins (now Collins Aerospace, a subsidiary of RTX Corporation)
Avionics background
Earlier career
Skills & certifications
The stack and the credentials behind it.
Cloud & infrastructure
- Microsoft Azure
- AWS
- Google Cloud
- Docker
- Kubernetes
- VMware
- Windows Server
Modern web & app platforms
- Next.js
- Vercel
- Supabase
Microsoft 365 & security
- Microsoft 365
- Intune
- Entra ID
- Microsoft Defender
- Backup & disaster recovery
Certifications
- Microsoft Azure AI Essentials Professional Certificate
- CompTIA Security+
- Cisco CCNA (Service Provider Operations)
- Lean Six Sigma (Rockwell Collins)
- Certified ScrumMaster
- Generative AI for Project Managers (Project Management Institute / PMI)
- Microsoft Security Essentials Professional Certificate
Cybersecurity & endpoint
- SentinelOne
- Huntress
- Bitdefender
- CompTIA Security+
Collaboration & ITSM
- Confluence
- Jira
- ServiceNow
- BMC Remedy
AI & automation
- Claude (Anthropic)
- Microsoft Copilot
- Generative AI / MLOps practices
Red Rose Technologies uses Claude (Anthropic) to deliver AI-enabled service automation for clients.
Practices
- ITIL
- KCS (Knowledge-Centered Service)
- Agile/Scrum
- DevOps & CI/CD
- PowerShell
- Pax8
- Cruise reservation & fleet operations platforms
- Patient management / EHR systems