Ron Rose, IT service delivery leader, in a navy suit jacket and light blue shirt

Ron RoseBradenton, Florida

I run IT service delivery for organizations that can't afford downtime.

Managed services, 24x7 infrastructure operations, and vCIO leadership — across healthcare, cruise lines, and multi-site business.

I build reliable teams, clear operating systems, and resilient infrastructure. The result is practical IT leadership that improves service without adding noise.

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Experience across

  • Princess Cruise Line
  • Royal Caribbean
  • Norwegian
  • Ultimate Software
  • Apple
  • Broward Regional Health Planning Council

18

years in IT

Career experience

300+

people led and trained

Cruise and technology operations

99.9%

uptime maintained under SLA

Regulated healthcare AI program

50+

ships supported, 24x7

Maritime operations

What I do

Operational leadership, built to hold.

01

Managed services and vCIO

Retained IT leadership for multi-site organizations: roadmap, budget, vendor strategy, and quarterly business reviews.

02

Service delivery operations

Building the escalation paths, SOPs, and knowledge systems that keep resolution times down and stop delivery depending on one person.

03

Cloud and infrastructure

Microsoft 365, Azure and AWS, Intune, Entra ID, Defender, backup, and disaster recovery in regulated environments.

Selected work

Complex environments. Measurable outcomes.

Maritime guest experience and safety

Building a fleet-wide guest recognition and safety network

Conceptual network view
Guest and safety camerasVideo analyticsDHS screeningFast embarkationStarlink + O3b50+ ships
The problem
Ships needed one platform that could recognize guests instantly for personalized service, screen embarkation against security watchlists, trace infection spread during the pandemic, catch onboard safety risks in real time, and keep connectivity resilient across the fleet.
What I did
Led the fleet-wide rollout of video analytics and facial-recognition technology, coordinating directly with the U.S. Department of Homeland Security to screen embarkation and flag watchlist matches, while personalizing guest service at guest-facing touchpoints and generating sales and marketing insights. During COVID-19 the same system fast-tracked guest onboarding and embarkation tracking and powered contact tracing to identify potentially exposed guests and trace the spread of infection onboard. The camera network also drove automated safety alerts around risky behavior at railings and room-occupancy detection that notified housekeeping. Also led the fleet-wide Starlink rollout as a redundant connectivity layer alongside AT&T, T-Mobile, and O3b satellite.

Outcome

One deployment serving five critical purposes: fast-tracked and secure embarkation, pandemic contact tracing, a 24/7 automated safety net, personalized guest experiences, and resilient connectivity across every ship.

Multi-site healthcare

Standing up managed services for a dental group

Conceptual process view
6 locationsTier 1Tier 2/3SOPs
The problem
A single Microsoft Teams deployment revealed a larger need for consistent IT leadership across six locations.
What I did
Grew the work into a retained managed-services agreement covering 87 seats. Built Tier 2/3 escalation paths, knowledge-centered service practices, and documented SOPs.

Outcome

First-contact resolution rose 18%. Mean time to resolution fell 32%.

Maritime operations

Running 24x7 fleet IT across a cruise line

Conceptual fleet view
The problem
Every ship operated as a remote site with no walk-up desk and no second chance at a maintenance window.
What I did
Hired, trained, and managed technical teams exceeding 300 people across multiple locations, standardized shipboard IT operations, and ran a 24x7 service model.

Outcome

Supported 50+ ships while maintaining consistent service around the clock.

Regulated healthcare

Building AI infrastructure in a HIPAA environment

Conceptual reliability view
99.9%
The problem
An enterprise healthcare organization needed to move AI models into production without compromising governance or uptime.
What I did
Led the infrastructure program, introduced MLOps practices, and built AI and data governance frameworks for a regulated environment.

Outcome

Cut model deployment from weeks to days, held 99.9% uptime, and reduced audit findings 30%.

Experience

Eighteen years close to the work.

  1. Red Rose Technologies LLC

    IT services leadership

    Present

  2. Broward Regional Health Planning Council

    Infrastructure & technology leadership

    Earlier career

  3. Earlier career

  4. Princess Cruise Line

    IT Fleet Superintendent — led technical teams of 300+ across multiple locations

    Earlier career

  5. Royal Caribbean

    Shipboard and fleet IT — guest technology, safety systems, and resilient connectivity

    Earlier career

  6. Norwegian Cruise Line

    Shipboard and fleet IT

    Earlier career

  7. Apple

    Technical support

    Earlier career

  8. Earlier career

  9. Earlier career

Skills and certifications

The stack and the credentials behind it.

Cloud, infrastructure and networking

  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)
  • Docker
  • Kubernetes
  • VMware
  • Linux
  • Microsoft Servers
  • Microsoft System Center
  • Cisco Systems
  • DNS
  • Local-Area Network (LAN)
  • VLAN
  • Wide Area Networks (WAN)

Guest experience and maritime technology

  • BriefCam
  • Facial recognition and computer vision
  • Video analytics
  • IoT sensors
  • Starlink
  • Satellite communications (O3b)
  • Network redundancy and failover

Identity and access

  • Active Directory
  • Group Policy
  • LDAP
  • OKTA
  • Single Sign-On
  • Windows Authentication

Devices and mobility

  • AirWatch
  • Android Hardware
  • Android Mobile Device
  • Android Software
  • Apple Hardware
  • Apple Software
  • iOS
  • Microsoft Windows

Development and data

  • C#
  • C++
  • Java
  • .NET Framework
  • Git
  • GitHub
  • Jenkins
  • PowerShell
  • Oracle Database Environment
  • PostgreSQL

Service management and monitoring

  • ServiceNow
  • BMC Helix Remedy
  • CA Service Management
  • Jira
  • Confluence
  • Slack
  • Dynatrace
  • Splunk

Business systems and communications

  • Human Capital Management (HCM)
  • Kronos
  • Salesforce
  • Government Systems (GS)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Microsoft Office Suite
  • IBM Notes
  • WordPress
  • Avaya
  • Polycom
  • Mango Voice

Microsoft 365 and security

  • Microsoft 365
  • Intune
  • Entra ID
  • Microsoft Defender
  • Backup and disaster recovery

Cybersecurity and endpoint

  • SentinelOne
  • Huntress
  • Bitdefender

Modern web and app platforms

  • Next.js
  • Vercel
  • Supabase

AI and automation

  • Claude (Anthropic)
  • Microsoft Copilot
  • Generative AI / MLOps practices

I founded and operate Red Rose Technologies, an IT services practice where I use Claude (Anthropic) in AI-enabled service automation work.

Practices

  • ITIL
  • KCS (Knowledge-Centered Service)
  • Agile/Scrum
  • Kanban
  • Waterfall
  • DevOps and CI/CD
  • Pax8
  • Cruise reservation and fleet operations platforms
  • Patient management and EHR systems

Certifications

  • Microsoft Azure AI Essentials Professional Certificate
  • CompTIA Security+
  • Cisco CCNA (Service Provider Operations)
  • Lean Six Sigma (Rockwell Collins)
  • Certified ScrumMaster
  • Generative AI for Project Managers (Project Management Institute / PMI)
  • Microsoft Security Essentials Professional Certificate
  • Apple Certified Macintosh Technician (ACMT)
  • CompTIA Network+
  • Jamf Casper Certified Technician